Deleting your account

Last updated 28 September 2026

You can delete your Relatiza account yourself, at any time, from inside the app. You do not need to email us, wait for approval, or explain why.

How to delete your account

In the Relatiza app

  1. Open Profile
  2. Tap Delete account
  3. Read the summary, then tap Delete my account

On the web

  1. Sign in at relatiza.com
  2. Go to Account
  3. Choose Delete account

Deletion happens immediately. The moment it completes you are gone from every deck, every likes list, every match and every conversation on the platform. There is no waiting period and no reactivation — if you come back later, it is as a new member.

What is deleted

Removed immediately and permanently:

  • Your profile, name, date of birth, bio and prompts
  • Every photograph you uploaded, including the copies made for display
  • Your location and travel history
  • Your preferences and discovery settings
  • Every like, pass and super like you sent
  • Your recommendations, top picks and presence
  • Your subscriptions and entitlements
  • Your side of every match and conversation

What we keep, and why

Three things are not deleted with your account. We would rather say so plainly here than let you find out later.

  • Reports other members filed about you, together with any moderation decision or sanction that followed.
  • Messages inside a conversation that is under report, until that report is resolved.
  • Audit records of the deletion itself, and of moderation actions taken on the account.

This is deliberate. Without it, deleting an account would be the cheapest way for somebody who has harassed or endangered another member to erase the evidence and start again — and the person they harmed would have no protection. Under the Nigeria Data Protection Act we retain this because it is necessary for the establishment and defence of legal claims and for the safety of other data subjects.

What is kept cannot be traced back to you. Your identifying details are scrambled rather than merely hidden, so a moderator reviewing an old report sees only "Deleted member", and nothing in our records can be connected to your name, phone number or email.

Payments and subscriptions

Deleting your account does not cancel a subscription bought through Google Play or the App Store, because we cannot cancel it on your behalf. Cancel it in your store subscription settings before deleting, or you may continue to be charged. Refunds are handled by the store you bought from.

If you cannot sign in

If you have lost access to your phone number or email and cannot reach the delete option, write to support@relatiza.com from any address and tell us the phone number or email on the account. We will verify that it is yours before deleting anything, and we will confirm once it is done.

For anything else about your data — what we hold, or a copy of it — see our Privacy Policy.

Questions about this document? Write to privacy@relatiza.com.